4 Benefits of an IVR Interactive Voice Response

4  Benefits of an IVR Interactive Voice Response
Table of contents
  1. 1. IVR for Better customer experience
  2. 2. IVR for no more connection errors.
  3. 3. IVR for more inbound calls.
  4. 4. IVR for non-stop availability.

Interactive voice response (IVR) is a powerful technology that allows humans to interact with a computer-operated phone system by using voice and DTMF (Dual tone multi-frequency) tones input via a keypad. Callers can easily input their response via their telephone keypad (touch-tone) or by using voice commands (IVR with a good voice recognition). The Interactive Voice Response System will then transfer the call via call routing to either an agent or self-serve application. From customer service improvements to an improved chance of return business, IVR can really give businesses a good leg up in the field. If you don’t already have one of these systems in place, here are some good reasons to put one in.

1. IVR for Better customer experience

An IVR makes very sure no customer hears nothing but a ringing phone. An IVR system can help move customers rapidly to the most relevant person to answer any questions. The key to enhancing the customer experience is that if the caller need really to speak to an agent, the information is seamlessly transferred and presented to thr agent to handle quickly the query. This greatly improves productivity and reduces seriously caller frustration. Moreover, a well-crafted IVR and more advanced speech IVR (a system that recognizes spoken words or is “speech-enabled”) often allows callers to self-serve outside of your standard business hours, enabling your enterprise to be available 24x7x365.

2. IVR for no more connection errors.

A receptionist transferring calls can accidentally transfer these to the wrong department, frustrating callers or customers. With an IVR system, customers or callers place their own transfers.

3. IVR for more inbound calls.

Instead of having enough call capacity to take care of a few callers or follow them, all calls always hit the IVR at the same time. Customers or callers then begin the process of connecting to the appropriate department, which gives employees more time to resolve calls or problems.

4. IVR for non-stop availability.

A customer or caller can easily enter the IVR system at any time of the day or night. Even if the end result is “leave a message,” the customer still gets something really accomplished. That improves undoubtedly the customer’s perception of the process and the chance of return.

Similar articles

How to make transactions on Aviator games ?
How to make transactions on Aviator games ?

How to make transactions on Aviator games ?

When you play slot machines, the main goal is usually to make a profit. That is why it is essential to know...
Why should you go hiking in Annecy ?
Why should you go hiking in Annecy ?

Why should you go hiking in Annecy ?

Annecy, in the heart of the French Alps, is renowned for its natural beauty and breathtaking scenery. But...
What are the important steps in setting up a company ?
What are the important steps in setting up a company ?

What are the important steps in setting up a company ?

Entrepreneurship is one of the most profitable activities in recent years. The number of young people who...
Why choose to use time-lapse cameras?
Why choose to use time-lapse cameras?

Why choose to use time-lapse cameras?

Having a first class tool is indeed the aspiration of professional men. This is not a strange fact. This is...
Phillips Pet Food & Supplies : the pet service provider
Phillips Pet Food & Supplies : the pet service provider

Phillips Pet Food & Supplies : the pet service provider

Phillips Pet Food & Supplies is a leading distributor of pet food and supplies, serving specialty pet...
What to do at El Cielo beach in Cozumel?
What to do at El Cielo beach in Cozumel?

What to do at El Cielo beach in Cozumel?

There are many ways to enjoy El Cielo Beach in Cozumel which is a fantastic beach. What are the advantages...
What are the characteristics of a quality battery?
What are the characteristics of a quality battery?

What are the characteristics of a quality battery?

If you have any device, whether it's a tablet, computer or phone, it's the battery that allows it to be...
Tips for a successful online property valuation
Tips for a successful online property valuation

Tips for a successful online property valuation

The real estate sector is a constantly changing and evolving sector. Succeeding in selling your property at...
Sistine Chapel in Rome: What you need to know.
Sistine Chapel in Rome: What you need to know.

Sistine Chapel in Rome: What you need to know.

The Sistine Chapel is one of the most beautiful places in the world. Every year, millions of pilgrims and...
How to make money with crypto currency through proven methods?
How to make money with crypto currency through proven methods?

How to make money with crypto currency through proven methods?

There are many ways to make money in the crypto-currency markets. This includes not only buying and HODLing...