How does an interactive voice response system benefit your business?

How does an interactive voice response system benefit your business?

When customers communicate with businesses today, they want their voice to be heard and their problems to be resolved quickly. That's why an Interactive Voice Response (IVR) system has been designed to quickly handle a customer's request. Such technology offers multiple benefits to different organizations that we detail in this article. Discover them.

Customer satisfaction

By automatically directing a call to the right agent at the right time, your customer service process will naturally make customers more satisfied. You'll see it on this site: https://aircall.io/blog/call-center/interactive-voice-response/. With an intelligently crafted phone menu, an IVR system can direct your callers to the most qualified agent. Voice response systems are now more commonly used for detailed orders, invoice notifications, appointment reminders, etc. All without making a live call to an agent.

Cost reduction

One study shows that a live chat is estimated to cost $5 per contact, and customer service via phone ranges from $6 to $12 per contact. An IVR on the other hand, could cost less than $1 per contact and make customers even happier. This is a real cost savings. Companies save money on personnel first of all. But also, productivity is increased since staff will be able to focus on solving certain problems, or on selling to real buyers. Customers will also gain in speed by quickly accessing the information they are looking for during inbound calls accelerated by the system.
Improved lead conversion
While primarily used as a customer service tool, IVR systems are now becoming the medium for a whole new sales channel. Because an IVR can help automate the contact process with potential customers, it offers a simple way to increase lead conversion. Once interested and qualified prospects have answered a few simple questions, they can quickly be directed to a live sales agent to finalize the deal.

Similar articles

How to make transactions on Aviator games ?
How to make transactions on Aviator games ?

How to make transactions on Aviator games ?

When you play slot machines, the main goal is usually to make a profit. That is why it is essential to know...
Why should you go hiking in Annecy ?
Why should you go hiking in Annecy ?

Why should you go hiking in Annecy ?

Annecy, in the heart of the French Alps, is renowned for its natural beauty and breathtaking scenery. But...
What are the important steps in setting up a company ?
What are the important steps in setting up a company ?

What are the important steps in setting up a company ?

Entrepreneurship is one of the most profitable activities in recent years. The number of young people who...
Why choose to use time-lapse cameras?
Why choose to use time-lapse cameras?

Why choose to use time-lapse cameras?

Having a first class tool is indeed the aspiration of professional men. This is not a strange fact. This is...
Phillips Pet Food & Supplies : the pet service provider
Phillips Pet Food & Supplies : the pet service provider

Phillips Pet Food & Supplies : the pet service provider

Phillips Pet Food & Supplies is a leading distributor of pet food and supplies, serving specialty pet...
What to do at El Cielo beach in Cozumel?
What to do at El Cielo beach in Cozumel?

What to do at El Cielo beach in Cozumel?

There are many ways to enjoy El Cielo Beach in Cozumel which is a fantastic beach. What are the advantages...
What are the characteristics of a quality battery?
What are the characteristics of a quality battery?

What are the characteristics of a quality battery?

If you have any device, whether it's a tablet, computer or phone, it's the battery that allows it to be...
Tips for a successful online property valuation
Tips for a successful online property valuation

Tips for a successful online property valuation

The real estate sector is a constantly changing and evolving sector. Succeeding in selling your property at...
Sistine Chapel in Rome: What you need to know.
Sistine Chapel in Rome: What you need to know.

Sistine Chapel in Rome: What you need to know.

The Sistine Chapel is one of the most beautiful places in the world. Every year, millions of pilgrims and...
How to make money with crypto currency through proven methods?
How to make money with crypto currency through proven methods?

How to make money with crypto currency through proven methods?

There are many ways to make money in the crypto-currency markets. This includes not only buying and HODLing...